Privacy Policy

1. Introduction

Keystone Supportive Living, LLC ("Keystone," "we," "our," or "us") respects the privacy of individuals who visit our website, inquire about housing, submit applications, refer prospective residents, or use our services.

We are a privately owned, non-medical independent housing provider located in Montgomery, Alabama.

This Privacy Policy explains how we collect, use, disclose, and protect personal information.

By using our website or submitting information through our forms, you acknowledge the practices described in this policy.

2. Information We Collect

Depending on your interaction with Keystone, we may collect:

Personal and Contact Information

• Full name
• Telephone number
• Email address
• Mailing address
• Emergency contact information

Housing Inquiry and Application Information

• Housing preferences
• Requested move-in date
• Income sources and payment arrangements
• Referral agency or representative information
• Information relevant to determining whether an applicant can meet the requirements of independent living
• Other information voluntarily submitted through our application or referral forms

Payment Information

When residents or authorized payers make payments through Square, information necessary to process and document transactions may be collected and processed by Square.

Website Information

Our website and its service providers may automatically collect limited technical information, such as IP addresses, browser types, device information, and website usage information.

3. How We Use Information

Keystone may use collected information to:

• Respond to housing inquiries
• Review referrals and applications
• Determine housing eligibility and availability
• Communicate with applicants, residents, and referral partners
• Coordinate admissions and move-in arrangements
• Maintain appropriate resident and business records
• Process payments and maintain billing records
• Respond to maintenance, administrative, or safety concerns
• Improve website functionality and customer service
• Comply with applicable laws and legitimate legal requests

Personal information is used for legitimate housing and business administration purposes.

4. Online Applications and Jotform

Keystone uses Jotform to collect housing inquiries, application information, and referrals.

Information submitted through Jotform may be stored and processed through Jotform's systems and transferred to administrative systems authorized by Keystone.

Applicants and referral partners should submit information only through designated forms and should avoid including unnecessary sensitive personal or medical details.

Jotform's privacy practices are available at www.jotform.com/privacy.

5. Payment Processing Through Square

Keystone uses Square for resident payments, recurring invoices, and other authorized business transactions.

Square processes payment information according to its own privacy and security practices.

Keystone may maintain transaction records, payment histories, invoice details, and billing contact information necessary for business administration.

Payment card information entered directly into Square's payment systems is handled through Square's services.

For additional information, visit www.squareup.com.

6. Information Sharing

Keystone may share information when reasonably necessary with:

• Authorized Keystone representatives who need the information to perform their responsibilities
• Technology providers supporting our website, forms, payments, and administrative operations
• Referral agencies, case managers, or authorized representatives when permitted or required
• Professional advisers or service providers assisting legitimate business operations
• Government agencies, courts, or law enforcement when required or permitted by law
• Emergency responders when necessary to address an emergency

Keystone does not sell applicant or resident personal information as part of its business model.

Information is not shared with unrelated parties for their independent marketing purposes without appropriate authorization.

7. Information Security

Keystone seeks to use reasonable administrative and technical safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure.

These measures may include restricted access to records, account security controls, and the use of reputable service providers.

No internet transmission or electronic storage system can be guaranteed completely secure.

8. Data Retention

Keystone retains personal information for as long as reasonably necessary to fulfill legitimate business purposes, maintain appropriate records, resolve disputes, and comply with applicable legal obligations.

Records may be securely deleted or otherwise disposed of when no longer required.

9. Third-Party Websites and Services

Our website may contain links to external websites, including Jotform and Square.

These services operate under their own privacy notices and terms.

Keystone is not responsible for the privacy practices of independently operated third-party websites.

10. Cookies and Website Technology

Our website and its technology providers may use cookies or similar technologies for essential website functionality, security, performance, and analytics.

Visitors may be able to manage certain cookies through browser settings.

11. Children's Privacy

Keystone provides housing services for adults aged 18 and older.

Our website and housing application process are not intended to solicit information directly from children under 13.

If we learn that personal information from a child under 13 was collected improperly, we will take appropriate steps to address the information.

12. Privacy Questions and Requests

Individuals may contact Keystone to request information about our privacy practices or ask that their personal information be reviewed or corrected.

Requests for deletion or access will be evaluated in accordance with applicable law and legitimate recordkeeping obligations.

Keystone may need to verify a requester's identity before disclosing or modifying personal information.

13. Changes to This Policy

Keystone may update this Privacy Policy periodically to reflect changes in business operations, technology, or legal requirements.

The current version will be posted on our website with an updated effective date.

14. Contact Information

Keystone Supportive Living, LLC

Montgomery, Alabama

Website: www.keystonesupportiveliving.com

Phone: 334-788-1010

Privacy inquiries may be submitted through the Contact Us section of our website.